FAQ & Contact
Our FAQ provide answers to the most commonly asked questions. If you don't find what you are looking for, call or email our support team.
Frequently asked questions
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We are avalibe during:
Mon-Fri at 9-16 (excluding public holidays)
The Helsinki Card gives you entry to over 30 of the best tourist attractions in Helsinki.
The package also includes a free digital guidebook, which saves you precious time by allowing you to plan your days in advance.
Yes, the Helsinki Card comes with a digital guidebook packed with information about each attraction, including opening hours, maps, and helpful information about the city.
The more you see the more you save, so the longer the card duration the better the value. But remember, you only need to visit a few attractions before you start saving money.
To get an idea of how much you could save, browse our Helsinki attractions section and see how much each attraction would normally cost you to visit.
The 3-day Helsinki Card offers the best value for money. However, it is quite easy to save with all Helsinki cards as attractions in Helsinki often cost over €10 to enter.
The opening times and dates of all Helsinki Card attractions can be found on each attraction page on the website.
The card includes over 30 top attractions and tours including Suomenlinna Sea Fortress, Amos Rex – and more.
The entry costs for all attractions vary and may be over € 10 for an adult ticket. To see how much you could save on normal entry costs, browse our Helsinki attractions section.
The majority of attractions included on the Helsinki Card are open all year round with just a few days of closure, usually around Christmas. Some are more seasonal, however, and are shut during the summer or winter months so we do advise you to check with the attractions before visiting to avoid disappointment.
To see the opening hours and dates for each attraction, browse our Helsinki attractions section or refer to your Helsinki card guidebook.
You can only visit each free attraction included on the Helsinki Card once, however discounted entry attractions can be visited several times.
Some attractions may offer free entry to visitors with disabilities, so the Helsinki Card might not be the most suitable for them as requirements vary from attraction to attraction. Please contact them directly for further information.
Pets are not allowed on most sightseeing tours, inside museums or attractions, for specific information check each attraction page.
The cost of a Helsinki Card varies depending on the duration and card type (adult or child). For full details of the latest prices then check out the prices page.
Print your confirmation email and take this with you to collect your Helsinki Card(s) at one of the collection points in Helsinki.
Children are aged between 7 and 16 years. Children under 7 years old are free with their parents and do not need a card.
Yes! When purchasing 15 or more Helsinki Cards we offer a group discount. Please contact our Stromma sales department at firstname.lastname@example.org for more information on how to redeem your group discount.
If you have an offer code you can enter this on the checkout page after you have chosen your product(s).
Note: Offer codes cannot be used in conjunction with any other discount.
Purchased a card but still waiting for your confirmation email? Or has your order been declined? If so, it may be due to one of the following reasons…
o You submitted an incomplete or incorrect billing address.
o Your 3D Secure authentication failed.
o Your bank did not process the transaction as a safety precaution and requires further authorization from you.
o There was a typo in the email address.
If you’re sure that all of the above details were correct, please give our customer services team a call using the numbers listed at the bottom of this page. They’ll be happy to help!
Oh, and don’t forget to double check your junk folder – sometimes our confirmation emails accidentally end up there.
Send us an e-mail email@example.com or call us +358 9 2288 1600 with your reference number to hand.
Yes! All Helsinki cards are to be used on consecutive days.
For example, if you have a 2-day Helsinki Card and start using it on a Wednesday at 14:00 it will be valid until Friday at 14:00 (48 hours).
Please get in touch if your Helsinki Card is near its expiry date.
The Helsinki Card is simple and easy to use. As a pre-paid-for sightseeing package, it includes entry into over 30 Helsinki attractions and tours.
The Helsinki Card also comes with a free digital guidebook as a useful resource, so all you have to do is plan your sightseeing adventure, show up to the attraction you’d like to visit and you’ll be scanned straight through.
The card is available in 1, 2 or 3-day durations however the card is valid for 24-hour periods. So your card will be valid for 24-hours, 48-hours or 72-hours from first use in an attraction or on public transport.
We are contactable between 09.00 – 16.00, local time, on Monday – Friday
Call our customer service team on:
Tel: +358 9 2288 1600