FAQ & Contact

Our FAQ provide answers to the most commonly asked questions. If you don't find what you are looking for, call or email our support team.

Frequently asked questions

Contact information

Email our customer service


Call our customer service

+358 9 2288 1600

We are available during:

Mon-Fri at 9-16 (excluding public holidays)


The Helsinki Card gives you entry to over 30 of the best tourist attractions in Helsinki.
The package also includes a free digital guidebook, which saves you precious time by allowing you to plan your days in advance. 

Yes, the Helsinki Card comes with a digital guidebook packed with information about each attraction, including opening hours and helpful information about the city. Download the Guide Book here.

The more you see the more you save, so the longer the card duration the better the value. But remember, you only need to visit a few attractions before you start saving money.
To get an idea of how much you could save, browse our Helsinki attractions section and see how much each attraction would normally cost you to visit.

The 3-day Helsinki Card offers the best value for money. However, it is quite easy to save with all Helsinki cards as attractions in Helsinki often cost over €10 to enter. 

There are three Helsinki Card options to choose from:

  • Helsinki Card (digital card): does not include public transport
  • Helsinki Card CITY (physical card): includes public transport in zones AB
  • Helsinki Card REGION (physical card): includes public transport in zones ABC

The opening times and dates of all Helsinki Card attractions can be found on each attraction page on the website.

The card includes over 30 top attractions and tours including Suomenlinna Sea Fortress, Amos Rex – and more.

The entry costs for all attractions vary and may be over € 10 for an adult ticket. To see how much you could save on normal entry costs, browse our Helsinki attractions section.

The majority of attractions included on the Helsinki Card are open all year round with just a few days of closure, usually around Christmas. Some are more seasonal, however, and are shut during the summer or winter months so we do advise you to check with the attractions before visiting to avoid disappointment.
To see the opening hours and dates for each attraction, browse our Helsinki attractions section or refer to your Helsinki card guidebook.

You can only visit each free attraction included on the Helsinki Card once, however discounted entry attractions can be visited several times.

Some attractions may offer free entry to visitors with disabilities, so the Helsinki Card might not be the most suitable for them as requirements vary from attraction to attraction. Please contact them directly for further information.

Important information: The Helsinki Card is not part of the EU Disability Card program. However, if you have bought a Helsinki Card and also hold an EU Disability Card, your adult assistant can get a free ticket for the Panorama Sightseeing Tour, the Hop On-Hop Off bus tour, the Beautiful Canal Cruise, and the City Highlights Cruise. Simply speak to the ticket sales staff at the starting point of each tour to arrange this. For other museums and attractions covered by the Helsinki Card, please contact each place directly to learn about their policy regarding assistant entrances and tickets.

Pets are not allowed on most sightseeing tours, inside museums or attractions, for specific information check each attraction page.


The cost of a Helsinki Card varies depending on the duration and card type (adult or child). For full details of the latest prices then check out the prices page.

Print your confirmation email and take this with you to collect your Helsinki Card(s) at one of the collection points in Helsinki. 

Children's Helsinki Card is for children aged between 7 and 16 years. Children under 7 years old get free or discounted entrance to most attractions and travel for free in the public transportation. 

Yes! When purchasing 15 or more Helsinki Cards we offer a group discount. Please contact our Stromma sales department at sales@stromma.fi for more information on how to redeem your group discount. 

If you have an offer code you can enter this on the checkout page after you have chosen your product(s).
Note: Offer codes cannot be used in conjunction with any other discount.

Purchased a card but still waiting for your confirmation email? Or has your order been declined? If so, it may be due to one of the following reasons…
o    You submitted an incomplete or incorrect billing address. 
o    Your 3D Secure authentication failed.
o    Your bank did not process the transaction as a safety precaution and requires further authorization from you. 
o    There was a typo in the email address.

If you’re sure that all of the above details were correct, please give our customer services team a call using the numbers listed at the bottom of this page. They’ll be happy to help!
Oh, and don’t forget to double check your junk folder – sometimes our confirmation emails accidentally end up there.
Send us an e-mail sales@stromma.fi or call us +358 9 2288 1600 with your reference number to hand.

Yes! All Helsinki cards are to be used on consecutive days. 
For example, if you have a 2-day Helsinki Card and start using it on a Wednesday at 14:00 it will be valid until Friday at 14:00 (48 hours). 

The differences between Helsinki Card types:

When you buy online a Helsinki Card CITY or Helsinki Card REGION you receive a voucher by e-mail. Please collect your actual Helsinki Card by presenting your voucher at any of the collection points in Helsinki. Please see the list of collection points here.

When you buy a digital Helsinki Card you receive a QR-code which acts as your Helsinki Card. You con't collect any physical card in Helsinki.

Sure! The Excess Baggage Airport Services in the Helsinki Airport arrival hall is at your service. Read more here.

Please note! For the public transportation to/from the Helsinki Airport, you will need the Helsinki Card REGION including the public transport zones ABC.

General questions

Please get in touch if your Helsinki Card is near its expiry date. 

The Helsinki Card is simple and easy to use. As a pre-paid-for sightseeing package, it includes entry into over 30 Helsinki attractions and tours.
The Helsinki Card also comes with a free digital guidebook as a useful resource, so all you have to do is plan your sightseeing adventure, show up to the attraction you’d like to visit and you’ll be scanned straight through.
The card is available in 1, 2 or 3-day durations however the card is valid for 24-hour periods. So your card will be valid for 24-hours, 48-hours or 72-hours from first use in an attraction or on public transport. 

We are contactable between 09.00 – 16.00, local time, on Monday – Friday

Call our customer service team on:

Tel: +358 9 2288 1600
E-mail: sales@stromma.fi