FAQ & Contact

The Helsinki Card gives you entry to over 30 of the best tourist attractions in Helsinki. You'll also get discounts and benefits in several restaurants, cafes and travel services.

Public transport is included in the Helsinki Card CITY and Helsinki Card REGION.

See the current list of all benefits and attractions included in the Helsinki Card!

No, but you'll find information about each attraction, including opening hours on this web site. For instructions how to use your Helsinki Card, please download the PDF instuctions here.

The more you see the more you save, so the longer the card duration the better the value. But remember, you only need to visit a few attractions before you start saving money.
To get an idea of how much you could save, browse our Helsinki attractions section and see how much each attraction would normally cost you to visit.

The 3-day Helsinki Card offers the best value for money. However, it is quite easy to save with all Helsinki cards as attractions in Helsinki often cost €10-25 to enter. 

There are three Helsinki Card options to choose from:

• Helsinki Card: does not include public transport
• Helsinki Card CITY: includes public transport in zones AB
• Helsinki Card REGION: includes public transport in zones ABC

Please print your downloaded Helsinki Card CITY or REGION on paper before activating it on public transport.

The opening times and dates of all Helsinki Card attractions can be found on each attraction page on the website. We update this information yearly or whenever we receive new information from the attractions.

Please note that the most up-to-date information of the opening hours of a specific attraction is available on their own website.

The Helsinki Card includes over 30 top attractions and tours including Suomenlinna Sea Fortress, Amos Rex – and more.

See the current list of all attractions and benefits included in the Helsinki Card.

The entry costs for all attractions vary and may be over € 10 for an adult ticket. To see how much you could save on normal entry costs, browse our Helsinki attractions section.

The majority of attractions included on the Helsinki Card are open all year round with just a few days of closure, usually around Christmas. Some museums may have a specific closing day, which in many cases is Monday. Some attractions and experiences are more seasonal, however, and are shut during the summer or winter months so we do advise you to check with the attractions before visiting to avoid disappointment.

To see the opening hours and dates for each attraction, browse our Helsinki attractions section.

You can only visit each free attraction included on the Helsinki Card once, however discounted entry attractions can be visited several times.

The City Sightseeing Hop On-Hop Off sightseeing tour by bus is available for you during the whole validity period of your Helsinki Card.

Some attractions may offer free entry to visitors with disabilities, so the Helsinki Card might not be the most suitable for them as requirements vary from attraction to attraction. Please contact them directly for further information.

Important information: The Helsinki Card is not part of the EU Disability Card program. However, if you have bought a Helsinki Card and also hold an EU Disability Card, your adult assistant can get a free ticket for the Panorama Sightseeing Tour, the Hop On-Hop Off bus tour, the Beautiful Canal Cruise, and the City Highlights Cruise. Simply speak to the ticket sales staff at the starting point of each tour to arrange this. For other museums and attractions covered by the Helsinki Card, please contact each place directly to learn about their policy regarding assistant entrances and tickets.

Pets are not allowed on most sightseeing tours, inside museums or attractions, for specific information check each attraction page.

No reservation needed, please present your valid Helsinki Card at the ticket counter or entrance:

Most museums and attractions
Regular sightseeing tours, such as

• Panorama Bus Sightseeing
• City Sightseeing Hop On-Hop Off
• Beautiful Canal Cruise
• City Highlights Cruise
• Evening Cruise
• Guided tour of Suomenlinna

Reservation needed, please use discount code or follow instructions mentioned in the attraction information on the Attractions page:

• Pizza Cruise
• Day Cruise to Tallinn
• Europcar Car Rental
• Taiga Times
• Redrib Experience Tours

Changes possible. Please contact the attraction for more information.

Many attractions have special opening hours or they might be closed during Christmas and New Year's season. Please check the opening hours on specific dates on the official websites of the attractions or at the Helsinki Tourist Information's website www.myhelsinki.fi (link opens in new tab).

The cost of a Helsinki Card varies depending on the duration and card type (adult or child). For full details of the latest prices, please check out the Buy Helsinki Card page.

Redeem and download your Helsinki Card online on the Download Card page. To download the card, you need your voucher code, which consists of 8 characters (letters and/or numbers).

Children's Helsinki Card is for children aged between 7 and 16 years. Children under 7 years old get free or discounted entrance to most attractions and travel for free in the public transportation. 

Yes! When purchasing 15 or more Helsinki Cards we offer a group discount. Please contact our Stromma sales department at sales@stromma.fi for more information on how to redeem your group discount. 

If you have an offer code you can enter this on the checkout page after you have chosen your product(s).
Note: Offer codes cannot be used in conjunction with any other discount.

Purchased a card but still waiting for your confirmation email? Or has your order been declined? If so, it may be due to one of the following reasons…
o    You submitted an incomplete or incorrect billing address. 
o    Your 3D Secure authentication failed.
o    Your bank did not process the transaction as a safety precaution and requires further authorization from you. 
o    There was a typo in the email address.

If you’re sure that all of the above details were correct, please give our customer services team a call using the numbers listed at the bottom of this page. They’ll be happy to help!
Oh, and don’t forget to double check your junk folder – sometimes our confirmation emails accidentally end up there.
Send us an e-mail sales@stromma.fi or call us +358 9 2288 1600 with your reference number to hand.

Yes! All Helsinki cards are to be used on consecutive days. 
For example, if you have a 2-day Helsinki Card and start using it on a Wednesday at 14:00 it will be valid until Friday at 14:00 (48 hours). 

There are three different Helsinki Card types:

Helsinki Card

• Includes all the benefits and discounts shown on the Attractions page
• Doesn't include public transport
• QR code, which you may either print on paper or show digitally on the screen of your mobile device

Helsinki Card CITY

• Includes all the benefits and discounts shown on the Attractions page
• Includes public transport on HSL zones AB
• The downloaded Helsinki Card CITY must be printed on paper before activating it on public transport

Helsinki Card REGION

• Includes all the benefits and discounts shown on the Attractions page
• Includes public transport on HSL zones ABC
• The downloaded Helsinki Card regionmust be printed on paper before activating it on public transport

Sure! The Excess Baggage Airport Services in the Helsinki Airport arrival hall is at your service. Read more here.

Please note! For the public transportation to/from the Helsinki Airport, you will need the Helsinki Card REGION including the public transport zones ABC.

You can have your Helsinki Card CITY or REGION printed at the Stockmann service point. A service fee applies.

Please get in touch if your Helsinki Card is near its expiry date. 

1. Choose your card type: Helsinki Card, Helsinki Card CITY or Helsinki Card REGION.
2. Choose the duration: 24 h, 48 h or 72 h. Your card becomes valid when you use it for the first time.
3. After your purchase, you will receive a voucher with a voucher code. Redeem your Helsinki Card on the website using this code. If you bought a Helsinki Card CITY or REGION, print your card on paper.
4. Scan the QR code of your Helsinki Card every time you board public transport or visit a museum, attraction or sightseeing tour.
5. You can find all valid benefits included in the Helsinki Card on the Attractions page.

We are contactable between 09.00 – 16.00, local time, on Monday – Friday

Call our customer service team on:

Tel: +358 9 2288 1600
E-mail: sales@stromma.fi