How is COVID-19 impacting my upcoming travel plans with my Helsinki Pass? 

Unfortunately, attractions in Helsinki are currently closed, as well as the Holiday Inn (City Centre), if you are collecting your Helsinki Card whilst in the city.

How should I prepare for my upcoming trip?

We recommend you check on the latest health and travel advice from the Finnish Institute for Health and Welfare website for the most up-to-date information.

We also advise checking opening times of attractions directly on the attraction website and if unsure we’re on hand to help through our various customer service channels, detailed below. 

We know that your future travel plans may change, that’s why we’re offering 30 day free cancellation. This means you can plan your sightseeing safely in the knowledge that you’re protected if things change.

Should I purchase a pass now for an upcoming trip?

Definitely! Our highly-rated Helsinki Passes remain available for advance purchases despite most attractions being currently closed. If you purchase a pass now, you can have peace of mind that:  
  • Passes are at the lowest prices of the season and you can start your experience any time within one year from the time of purchase.
  • We have a flexible return policy. Passes purchased may be returned within 30 days, with no questions asked.
  • You are supporting the tourism recovery effort and helping our family of attraction partners.
  • Contactless scanning at the attractions - no need to exchange money or hand over a credit card.


I have an escalated issue that needs to be resolved. How do I contact customer service?

Have some questions? No problem. Contact our customer service team - they'll be happy to help. If your trip is not within the next 5 days, please hold off contacting the Customer Support team so we can help those traveling immediately.

We are available between 09.00 – 16.30, local-time on Monday – Friday. Call our customer service team on: +358 9 2288 1600. Alternatively you can email us on