We understand that you may have questions around whether attractions are open, if there are restrictions in place, and how generally Covid-19 may impact your visit to Helsinki. Rest assured; we are here to help. 

How may COVID-19 impact your visit to Helsinki?

Attractions are starting to re-open and we have been working closely with them. We advise that you check the individual attraction websites for the most up-to-date information.

Will entry to attractions be different?

Those attractions that have reopened have done so with some changes to how pass holders gain entry and we are working closely with them to ensure it’s as safe and seamless for our customers. Where there are changes to how pass holders gain entry to an attraction, we will update this on the attraction pages on our website. For further information about additional safety and security policies that attractions may be adopting we advise you to check the individual attraction websites - we have included a full list below. We expect that this may include things like wearing a face mask or queuing further apart - each attraction will have its own safety process in place. 

Should I purchase a pass now, even though I am not sure of my exact travel dates?

Yes! You can buy today, confident in the knowledge that all passes are valid for a year from date of purchase and are only activated when you start using them. We offer 30-day free cancellation in case your plans change. 

How should I prepare for my upcoming trip?

We recommend you check the latest health and travel advice from your local authority and Finnish institute for health and welfare https://thl.fi/en/web/thlfi-en

Full list of attractions

Amos Rex
Ateneum Art Museum
Beautiful Canal Route Cruise
Design Museum
Ehrensvärd Museum
Exhibition Centre WeeGee
Finnish Nature Centre Haltia
Guided tour of Suomenlinna
HAM Helsinki Art Museum
Helsinki Hop On Hop Off Bus Tour
Helsinki Living & Design Bus Tour
Hotel and Restaurant Museum
Mannerheim Museum
Military Museum's  Manege – Suomenlinna Sea Fortress Island
Museum of Finnish Architecture
Museum of Technology
Museum of Temporary Art Kiasma
National Museum of Finland
Helsinki Panorama Sightseeing Bus Tour
SEA LIFE Helsinki
Seurasaari Open-Air Museum
Sinebrychoff Art Museum
Submarine Vesikko – Suomenlinna Fortress Island
Suomenlinna Museum
Temppeliaukio Church (Rock Church)
The Finnish Museum of Photography
Theatre Museum
Villa Hakasalmi

I have an escalated issue that needs to be resolved. How do I contact customer service?

Have some questions? No problem. Contact our customer service team - they'll be happy to help. If your trip is not within the next 5 days, please hold off contacting the Customer Support team so we can help those traveling immediately.

We are available between 09.00 – 16.30, local-time on Monday – Friday. Call our customer service team on: +358 9 2288 1600. Alternatively you can email us on sales@stromma.fi