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Check our FAQs below – they will answer about 95% of your questions

If you didn't find the answer in the FAQs, please feel free to send us an email. Our Customer Service Team will get back to you as quickly as possible.

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We are contactable between 09.00 – 16.30, local-time on Monday – Friday

Call our customer service team on:
Tel. +358 9 2288 1600

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Frequently Asked Questions



  • How much can I save with The Helsinki Card

    The more you see the more you save, so the longer the pass duration the better the value. But remember, you only need to visit a few attractions before you start saving money. To get an idea of how much you could save, browse our Helsinki attractions section and see how much each attraction would normally cost you to visit – don’t forget, with the Helsinki Card 28 entry costs are included.

  • Which Helsinki Card offers the most/best savings

    The 3 day Helsinki Card offers the best value for money at just 23,00 per day. However, it is quite easy to save with all Helsinki Cardes as attractions in Helsinki often cost over 20,00 to enter.




  • How much does a Helsinki Card cost

    The cost of a Helsinki Card varies depending on the duration and pass type (adult or child). For full details of the latest prices then check out the Prices page.

    Note: the longer the duration, the better value the pass.

  • If I order online how do I receive The Helsinki Card

    When you order The Helsinki Card through our official website, there is the option to either have the order shipped to an address of your choosing or you can pick up your passes at our Helsinki collection desks or in the city centre.

    Check out our Shipping and Collection page for more information. 

  • Can I buy The Helsinki Card when I am in Helsinki

    Yes, you can buy the Helsinki Card at the Redemption Centres in Helsinki.

    For more information on where these desks are, visit our Shipping & Collections page.

    You can also buy it at a number of retail sites across the city:

    Address: Tourist Information, Pohjoisesplanadi 19

    Helsinki-Vantaa Airport
    Address: Airpro Travel Service, T2 Service Floor

    Hotel Seurahuone Helsinki
    Address: Kaivokatu 12, next to Central Railway Station

  • How do you define a child

    Children are aged between 7-16 years.

  • Can I buy The Helsinki Card for a group

    We don't have any restrictions when purchasing through the website. When you order a minimum of 20 Helsinki Cards, we'll give you one extra card for free on top of your order. The free card is the same card type as the cards you have most in your order. The one extra Helsinki Card you will get when you come and collect your order from Stromma Sales Point. Address: Tourist Information, Pohjoisesplanadi 19.  Please confirm your group order via email to

  • How do I use an offer code or discount code

    If you have an offer code you can enter this on the checkout page after you have chosen you product(s).

    Note: Offer codes cannot be used in conjunction with any other discount.

  • Why haven't I received my email confirmation

    Your email confirmation should normally arrive in your inbox a few minutes after completing a transaction/purchase. If you haven't received an email confirmation then we recommend you check your spam filter or junk folder.

    If you still cannot locate an email then please send a request through to our customer service team confirming your email address and order reference number.



  • How does The Helsinki Card work

    The Helsinki Card is simple and easy to use. As a pre-paid for sightseeing package, it includes entry into over 28 top Helsinki attractions and tours, as well as 22 extra discounts and offers, and a free travelcard to use across the public transport network in Helsinki metropolitan area.

    The Helsinki Card also comes with a free guidebook as a useful resource, so all you have to do is plan your sightseeing adventure, show up to the attraction you’d like to visit and you’ll be scanned straight through.

    The Helsinki Card is available in 1, 2 and 3 day durations which work on 24, 48 and 72 hours from first activation. For example, if you have a 1 day (24h) Helsinki Card and start using it on a Tuesday at 1pm, it will be valid until Wednesday 1pm.

  • Are the 2 and 3 day passes for consecutive days

    Yes, all Helsinki Cards must be used on consecutive days and they are valid 24, 48 or 72h from the first time you use them.

    For example, if you have a 3 day (72h) Helsinki Card and start using it on a Tuesday at 1pm, it will be valid until Friday 1pm.


  • What happens if I change the date of my trip to Helsinki

    Your Helsinki Card (as well as your email confirmation voucher if you planned to collect your order in Helsinki) is valid for one year from the date of purchase.