Any questions?

Check our FAQs below – they will answer about 95% of your questions

If you didn't find the answer in the FAQs, please feel free to send us an email. Our Customer Service Team will get back to you as quickly as possible.

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Prefer to Call?

We are contactable between 09.00 – 16.30, local-time on Monday – Friday

Call our customer service team on:
Tel. +358 9 2288 1600

Alternatively you can email us on

sales@stromma.fi

Frequently Asked Questions

Benefits

Savings

  • How much can I save with The Helsinki Card

    The more you see the more you save, so the longer the pass duration the better the value. But remember, you only need to visit a few attractions before you start saving money. To get an idea of how much you could save, browse our Helsinki attractions section and see how much each attraction would normally cost you to visit – don’t forget, with the Helsinki Card 28 entry costs are included.

  • Which Helsinki Card offers the most/best savings

    The 3 day Helsinki Card offers the best value for money per day. However, it is easy to save with all Helsinki Cards as attractions in Helsinki often cost 10-18€ to enter and sightseeing costs  25-32 €.

     

Attractions

Purchase

  • How much does a Helsinki Card cost

    The cost of a Helsinki Card varies depending on the duration and pass type (adult or child). For full details of the latest prices then check out the Prices page.

    Note: the longer the duration, the better value the pass.

  • If I order online how do I receive The Helsinki Card

    Ordering the physical card through the site gives you the option to have the card shipped or pick it up when you arrive at Helsinki. The Helsinki Card CITY and Helsinki Card REGION are physical cards. You can't use these from your mobile.

    If you want a digital option, purchase the Helsinki Card MOBILE. We'll send a QR-code to your specified email address within three hours of your purchase. Use it through your smartphone. Click here for more information on collection options.

  • Can I buy The Helsinki Card when I am in Helsinki

    Yes, you can buy the Helsinki Card at Helsinki Card collection points and at many sales points e.g. hotels in Helsinki or, if you’d prefer, you can download the Helsinki Mobile Card to your smartphone.

    For more information on where these desks are, visit our Shipping & Collections page.

     

  • How do I use my Helsinki Mobile Card

    Within 3 hours of purchase, you will receive a QR-code to your specified email address. Scan your QR code in at each attraction for entry. You can also download and print the email for easy scanning.

    Please note, the Helsinki Card MOBILE is not available as a physical card and does not include travel on the public transport system.

    For more information on how to use your mobile card, visit the Helsinki Mobile Card page. 

  • How do you define a child

    Children are aged between 7-16 years.

  • Can I buy The Helsinki Card for a group

    When purchasing 15 Helsinki Cards or more, we offer a group discount. Please contact our Stromma sales department at sales@stromma.fi for more information on how to redeem your group discount.

  • How do I use an offer code or discount code

    If you have an offer code you can enter this on the checkout page after you have chosen you product(s).

    Note: Offer codes cannot be used in conjunction with any other discount.

  • Why haven't I received my email confirmation

    Your email confirmation should normally arrive in your inbox a few minutes after completing a transaction/purchase. If you haven't received an email confirmation then we recommend you check your spam filter or junk folder.

    If you still cannot locate an email then please send a request through to our customer service team confirming your email address and order reference number.

Transport

  • Does The Helsinki Card include travel

    The Helsinki Card can be used as a free travelcard which gives you unlimited journeys on the public transport system in Helsinki throughout the duration of your pass validity, including buses, trams, metro and Suomenlinna ferry.

    If you purchase the additional Helsinki Card Region, this will extend your travel out to Espoo, Kauniainen and Vantaa, as well as including travel to/from the Airport, making it the complete sightseeing package.

  • Can I use the City Sightseeing Hop on Hop off bus tour to travel around Helsinki

    Yes, the City Sightseeing Hop on Hop off bus tour is a great way to see the sights of Helsinki as well as get from A to B. The hop on hop off bus tour has 15 stops in and around Helsinki.

    City Sightseeing Hop on Hop off bus tour operates 18 April-Oct

  • Can I use The Helsinki Card from the airport

    The Helsinki Card CITY does not include free travel to/from the airport, however, you can get a discounted ticket for a Finnair City Bus.

    You can also add a Helsinki Card Region to your order to travel for free on the Ring Rail line from Helsinki city centre to Helsinki-Vantaa Airport.

    Helsinki Mobile Card does not include travel on the Ring Rail line to/from the Helsinki Airport.

Validity

  • How does The Helsinki Card work

    The Helsinki Card is simple and easy to use. As a pre-paid for sightseeing package, it includes entry into over 28 top Helsinki attractions and tours, as well as 22 extra discounts and offers, and a free travelcard to use across the public transport network in Helsinki metropolitan area.

    The Helsinki Card also comes with a free guidebook as a useful resource, so all you have to do is plan your sightseeing adventure, show up to the attraction you’d like to visit and you’ll be scanned straight through.

    The Helsinki Card is available in 1, 2 and 3 day durations which work on 24, 48 and 72 hours from first activation. For example, if you have a 1 day (24h) Helsinki Card and start using it on a Tuesday at 1pm, it will be valid until Wednesday 1pm.

  • Are the 2 and 3 day passes for consecutive days

    Yes, all Helsinki Cards must be used on consecutive days and they are valid 24, 48 or 72h from the first time you use them.

    For example, if you have a 3 day (72h) Helsinki Card and start using it on a Tuesday at 1pm, it will be valid until Friday 1pm.

     

  • What happens if I change the date of my trip to Helsinki

    Your Helsinki Card (as well as your email confirmation voucher if you planned to collect your order in Helsinki) is valid for one year from the date of purchase.

     

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